shipping & returns
INLAND SHIPPING RATES
We provide different inland shipping methods:
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Standard postage at Rs 90 for any order below Rs 1100
(takes up to 2 - 3 weeks to reach)
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Standard postage at Rs 135 for any order between Rs 1100 to Rs 2000
(takes up to 2 - 3 weeks to reach)
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Express postage at Rs 120 for any order below Rs 1100
(takes up to 1 week to reach)
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Express postage at Rs 185 for any order between Rs 1100 to Rs 2100
(takes up a 1 week to reach)
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Home delivery at Rs 160
(takes up 3 - 5 days to reach - delivery is done only during weekdays)
RODRIGUES SHIPPING RATES
All of our products are shipped by airplanes
Note: We cannot ship oils
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Standard postage at Rs 125 for any order below Rs 1000
(takes up to 14 days to reach - by airplane)
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Standard postage at Rs 250 for any order below Rs 2500
(takes up to 14 days to reach - by airplane)
INTERNATIONAL SHIPPING RATES
All of our products are shipped by airplanes
Note: We cannot ship oils
-
Kindly get in contact with us due to varying shipping rates. We will assist your orders after confirming shipping rate with our local post office.
OTHER SHIPPING INFO
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Please note that all parcels are dispatched twice a week
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You have a period of 24 hours if ever you wish to cancel your order or any specific items. Your request will be taken into consideration only if you send us an email on itsmaryinfo@gmail.com or contact us on instagram or facebook.
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We do not provide any refund for packages that have been wrongly handled and damaged through the post office (applies to both inland & international orders)
RETURN & EXCHANGE POLICY
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To be eligible for a return, your item must be in the same condition that you received it, it must be in the original packaging and it needs to have the receipt or proof of purchase (a copy of payment proof)
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You must take reasonable care of any items that you want to return and send them back to us at your own risk and expense. We will collect the package, inspect and notify you whether your return has been approved
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In the unlikely event that you want to exchange items, please email us on itsmaryinfo@gmail.com with your order number and details
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In the unlikely event that you receive items that you did not order, or that are damaged or defective, or that are not in the quantity you ordered, you should contact us. We will make up any short-fall and replace the products
We prime client satisfaction and it is one of our great motivation to push forward, so if you have any issues with an order, feel free to get in touch with us